Shipping policy

DELIVERY INFORMATION

All orders are prepared and dispatched within 24 to 48 hours by our teams (excluding weekends and public holidays). 

With every order placed, you will receive a confirmation email followed by a second email containing your shipping confirmation, including your order tracking number.

The choice of carrier and price may vary depending on the weight, quantity, product availability, basket amount, and shipping country.

Our products are shipped from our warehouses in the United States, the United Kingdom and China (the shipping warehouse depends on the stock of the model you have purchased. It is quite possible that your order is shipped from a warehouse located in another country because the model ordered was only available there at the time of ordering). As the logistics are automated by software via Shopify, everything is done automatically to speed up the processing of your order. We carry out weekly stock checks to ensure that the quality of our products is as high as possible.

Delivery time is between 4 and 10 working days, depending on where you live (excluding weekends, public holidays and unforeseen delays due to carriers).

We will address your item exactly as you have specified. Once the product reaches the destination country, your local post office will distribute the item for delivery. It is the customer's responsibility to contact your local post office for any problems that may arise after our product arrives in the destination country.

SHIPPING FEES

The delivery cost is free for all orders placed on our website. Auvulis.com reserves the right to modify or cancel these costs for a short period. This modification does not require any notice to the website's customers.

LOST PACKAGES

We are not responsible if the address is entered incorrectly during the checkout process. Please ensure that your billing and delivery addresses are correct before processing your order. If an error has been made, please inform us no later than 24 hours after placing your order. If the order is not delivered because the end customer has made a mistake in the address, they will receive a refund once they have returned the order to the warehouse, excluding return postage, or the order will be returned to the customer once the address has been replaced with the correct one. If you realize that you have made an address error after the package has been shipped, please inform us as soon as possible. We will try to help you get your parcel delivered before it is returned.


TRACKING INFORMATION

You will receive an e-mail with a tracking number once your order has been shipped. Please check your junk mail box, as it may contain the tracking number.


MY TRACKING INDICATES "NO INFORMATION AVAILABLE AT THIS TIME".

For some shipping companies, it takes 2 to 5 business days for tracking information to be updated in the system. If your order has been placed for more than 5 working days and there is still no information on your tracking number, please contact us.


CAN I CANCEL AN ORDER?

You can cancel your order without penalty! You must cancel the order within 6 hours of placing it for the cancellation to be taken into account. If the item has already been shipped, we will unfortunately not be able to cancel your order. Simply send us an e-mail with "CANCELLATION" in the subject line.

By placing an order on this website, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.