At Magnova, we’re committed to your complete satisfaction with every purchase. We offer a straightforward 14-day return policy for eligible items, giving you peace of mind when shopping with us.

Please read this policy carefully. It outlines our process for returns, refunds, and cancellations. If you have any questions, contact our customer support team at info@bymagnova.com or via our contact form on the Website. We aim to respond within 24-48 hours.

Eligibility for Returns and Refunds

• 14-Day Return Window: You may return eligible items within 14 days of delivery for a full refund or exchange. This applies primarily to your first order or unused items where you're not satisfied.
• Condition Requirements: Items must be unused, in brand-new condition, and returned with all original packaging, inserts, tags, and accessories. As our products are wearables designed for direct skin contact, we cannot accept returns showing any signs of wear, skin contact, sweat, staining, odor, or other hygiene concerns. This ensures the safety and quality for all customers.
• Pre-Approval Required: All returns must be pre-approved by our team. Submit a return request via email (subject: "Return Request") or our contact form, including your order number, full name, reason for return, and photos if applicable. We'll provide instructions. Items sent without approval will not be accepted or refunded.
• Exceptions for Faulty or Incorrect Items: If your item arrives damaged, defective, or incorrect, we'll cover return shipping and process a full refund or replacement promptly—no 14-day limit applies.

If an item doesn't meet these conditions or you're simply unhappy, reach out—we'll work with you to find a fair solution, such as a partial refund, store credit, or exchange where possible.

Cancel or Edit Your Order

Our fulfillment team processes orders quickly—typically within 1-2 business days—to ensure fast delivery. As a result:

• Cancellations or Edits: We cannot guarantee changes after an order is placed. Order cancellations and modifications are permitted within 6 hours of purchase. Once an order has been processed, it is no longer possible to cancel or modify it. Contact us immediately at info@bymagnova.com (subject: "Cancel/Edit Order") with your order number and full name. If the order hasn't entered processing, we'll do our best to assist. 
• Post-Processing: Once processed (e.g., picked and packed), orders cannot be canceled but may be eligible for return upon receipt under our 14-day policy.

How to Initiate a Return

1. Contact Us: Email info@bymagnova.com or use the contact form within 14 days of delivery.
2. Receive Instructions: We'll review your request and send an RA number, prepaid shipping label (if eligible), and a return address.
3. Inspection: Upon receipt, we'll inspect the item within 2-3 business days.

You are responsible for return shipping costs unless the item is faulty, damaged, or incorrect. We’re not liable for lost or damaged returns in transit—always use tracking.

Refunds

• Processing Time: Once approved, refunds are issued to your original payment method within 5-10 business days. This may take an additional 3-5 days for your bank or card issuer to reflect the credit.
• Partial Refunds: For hygiene or condition issues, we may issue a partial refund at our discretion.
• Original Shipping: Refunded orders exclude the original shipping cost unless the return is due to our error.
• Delayed Refunds: If you don't see the refund after 15 business days, contact us—we'll track it down.
  
  

Items Not Eligible for Returns or Refunds

To maintain fairness and hygiene, the following are not eligible:

• Used, worn, or hygiene-compromised items (e.g., showing signs of skin contact, sweat, or odor).
• Orders shipped or in transit (cancellations must be pre-shipment).
• Change-of-mind returns after 14 days.
• Items without original packaging, tags, or accessories.
• Personalized or custom-made products.
• Bulk or wholesale orders (subject to separate terms, including restocking fees).
• International orders where customs duties or taxes were not paid.
  

Colour Disclaimer


Actual product colour may vary from the images shown. Every monitor or mobile display has a different capability to display colours, and every individual may perceive these colours differently. Additionally, lighting conditions at the time the photo was taken can also affect an image’s colour.

Magnova cannot guarantee that the colour you see on your screen accurately portrays the true colour of the product. However, we understand the importance of making the right choice. If you require more photos or information about the products, please don't hesitate to contact our team member now for personalized assistance.